Overview

1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our next ambitious individual.

We are seeking a highly motivated and results-driven Renewals Manager to join our Customer Success (CS) team. This pivotal role will focus on managing renewals and driving account growth. As well as coaching and supporting the team in renewing customers. The ideal candidate will be passionate about customer success, adept at building strong relationships, and skilled in driving customer retention and growth.

Key Responsibilities

• Manage Renewals: Own and manage the end-to-end renewal process for a large percentage of our customer base, ensuring timely and successful contract renewals.
• Reduce Churn: Develop and execute strategies to reduce churn and improve customer retention, working closely with the CS team to identify at-risk accounts and implement proactive measures.
• Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders to understand their business needs, challenges, and goals.
• Data Analysis and Reporting: Utilise data and analytics to track renewal performance, identify trends, and make informed recommendations for improvement.
• Team Support: Provide guidance, training, and support to the CS team in managing renewals, fostering a culture of excellence and continuous improvement.
• Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and address any issues that may impact renewals. 
• Upsell and Cross-sell: Identify opportunities to expand and grow existing accounts through upselling and cross-selling
• Customer Feedback Loop: Act as the voice of the customer, providing insights and feedback to internal teams to drive continuous product and service improvements.

About You

• Experience: 2+ years of experience in renewals management, account management, or customer success within a SaaS environment, preferably in a B2B environment.
• Track Record: Proven track record of successfully managing renewals, reducing churn and growing customer accounts.
• Customer Focus: Strong negotiation, and relationship-building skills. Ability to handle complex customer situations and deliver exceptional customer service.
• Leadership: Demonstrated ability to coach and mentor team members, fostering a collaborative and high-performance culture.
• Analytical: Proficient in using CRM software and data analytics software to translate data into actionable insights and strategies.
• Problem-Solving: Strong problem-solving skills with a proactive and strategic mindset.
• Communication: Excellent verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.
• Education: Bachelor’s degree in Business, Marketing, or a related field is a plus.
• Industry Knowledge: Understanding of the construction industry and its unique challenges is a plus.

What We Offer

• Competitive Salary: Attractive compensation package with team-based incentives.
• Employee Stock Ownership Plan (ESOP): Providing you with a chance to own a part of the company and share in our success.
• Career Growth: Be part of a rapidly growing startup with opportunities for career advancement.
• Dynamic Environment: Work in a fast-paced, collaborative, and innovative environment.
• Impact: Make a significant impact on the company’s growth and success.

How to Apply

If you are passionate about customer success and excited about joining a startup that is entering its next phase of growth, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

1Breadcrumb is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.